Last Updated on: 24th of April 2024

At 7Decors, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return and refund policy below.

Return Eligibility

We accept returns under the following conditions:

• Return Window: You may return items within 7 days of receiving your order.
• Condition: Items must be unused, unwashed, and in their original packaging with all tags and labels attached.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Personalized or Custom-Made Items: Products that have been customized or made to order.
• Intimate Apparel: Undergarments, swimwear, and other intimate items for hygiene reasons.
• Health and Personal Care Items: Products such as cosmetics, skincare, and other personal care items once opened.
• Perishable Goods: Items with a limited shelf life, including food and certain household products.
• Gift Cards: Non-returnable and non-refundable.

Return Process

To initiate a return:

1. Contact Us: Reach out to our customer service team at info@7decors.com  within 7 days of receiving your order to request a return.
2. Return Approval: Once your return request is approved, we will provide instructions on how to return the item(s) to us.
3. Shipping: You are responsible for covering the shipping costs associated with returning the item(s). We recommend using a trackable shipping method to ensure your return is received.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 days, and a credit will automatically be applied to your original method of payment.

Please note:

• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at info@7decors.com.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled and must be returned in accordance with our return policy.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at:

Email: info@7decors.com